Returns Policy

Returns Eligibility

We accept returns only when approved and under the following conditions:

• Item must be unused and in original, unopened packaging

• Item must be in resaleable condition

• Return request must be made within a reasonable timeframe

Return Costs

• All return freight costs are the responsibility of the customer

• Original shipping charges are non-refundable

Restocking Fee

All approved returns and cancelled orders are subject to a:

30% restocking fee

This applies to cover handling, administration, and supplier charges.

Non-Returnable Items

We do not accept returns for:

• Opened or used products

• Installed products

• Custom or special-order items (unless faulty under ACL)

Faulty or Damaged Goods (ACL)

If your item is faulty, damaged, or not as described:

You are entitled to remedies under the Australian Consumer Law, including:

• Repair

• Replacement

• Refund (for major failures)

Please contact us immediately with photos and details so we can assess and resolve the issue.

How to Request a Return

To request a return, contact our team with:

• Order number

• Product details

• Reason for return

Returns must be approved before being sent back.